When a repair on your property is required, the process of completing the repair is handled by our Hertfordshire based call center.  Our Operations Co-ordinators manage our directly employed tradesmen offering routine repairs, an appointment slot within 7 days and allocating the suitable trades for the more urgent repair within 2 hours of your call. if you have a repair of an urgent nature, please contact us on 0208 428 7794 and we will arrange to send out one of our Experts to you.

Property Improvement can be as simple as a new kitchen installation or as comprehensive as the re-instatement of a fire damaged property. Improvement work is what we are most well regarded for.

When you contact Expert, you will be allocated one of our Expert client managers, they will manage your project from quotation to programme to delivery and then through to completion. Providing you with your own client manager has proved to be the most successful way to manage improvement work.

A client manager is there to look after you, our customer. They will keep you informed of the progress of your project giving you an immediate point of contact from someone that understands your job.

Once you have a client manager he will be your manager for any future project you may require, in our experience allowing a successful relationship to develop.



I'd just like to say that I really appreciate your efficiency with responding to emails and getting things done.

We've had to communicate with a lot of different agencies over this claim, and, out of all of them, you are the one we always fell we can rely on for a quick response and reassurance.

I'd also like to say that from what we've seen of Robert and Beau so far, we feel very reassured that we're in capable hands there too.

Robert has been amazing and to note that the contractors have been punctual, efficient and hardworking, we are really pleased with the level at Expert - a pleasure to have you working for us.

- Policy Holder - Legal and General, Reinstatments Throughout Property Following Escape Of Water

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